Privacy Policy for Your Center Polyclinic
At Your Center Polyclinic, your privacy and the protection of your personal information are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit our polyclinic, use our services, or interact with our website. By using our services or accessing our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect different types of information to provide you with the best possible healthcare services:
- Personal Information: When you visit our clinic or book an appointment, we may collect your name, contact details (such as phone number and email address), date of birth, and emergency contact information.
- Health and Medical Information: In order to provide you with personalized healthcare, we collect medical information, including your health history, current conditions, medications, allergies, treatment plans, and test results.
- Payment Information: For billing purposes, we may collect your payment details, which are securely processed through trusted payment systems.
- Communication Information: If you contact us by email, phone, or our website, we may collect the information you provide to help address your inquiries and provide relevant information.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Providing Healthcare Services: To diagnose, treat, and manage your medical conditions and overall health.
- Appointments and Scheduling: To confirm, schedule, and manage your appointments, including sending reminders and follow-up notifications.
- Billing and Payments: To process payments, issue invoices, and handle your financial transactions for services provided.
- Patient Communication: To send you important updates about your health, appointment confirmations, reminders, and offers for our services.
- Improving Services: To improve the quality of our services and patient experience by reviewing feedback and adapting our care approach.
3. How We Protect Your Information
We take your privacy seriously and implement various security measures to safeguard your personal and medical information. These include encryption, secure data storage, and access controls to ensure that your information is protected. Only authorized personnel involved in your care or administrative duties will have access to your information.
4. Sharing Your Information
We may share your information in the following situations:
- Healthcare Providers: We may share your information with other healthcare providers, specialists, or hospitals that are involved in your treatment, to ensure coordinated and comprehensive care.
- Service Providers: We may work with third-party companies that provide support services, such as payment processors, IT support, and medical records management. These service providers are required to keep your information secure and confidential.
- Legal Obligations: We may disclose your information if required by law or in response to a legal request, such as a court order or regulatory inquiry.
- With Your Consent: We may share your information with your consent, such as for referrals or sharing information with family members involved in your healthcare.
5. Data Retention
We retain your personal and medical information for as long as necessary to provide you with the best possible care, fulfill legal obligations, and maintain accurate medical records. When the information is no longer needed, we securely delete or anonymize it in accordance with applicable laws and regulations.
6. Your Rights
As a patient, you have several rights regarding your personal information:
- Access: You can request a copy of the personal and medical information we hold about you.
- Correction: If any of your information is inaccurate or incomplete, you can request that we update it.
- Deletion: You have the right to request the deletion of your information, although we may need to retain certain records for legal or medical purposes.
- Opt-Out: You may opt-out of receiving marketing communications or notifications at any time by following the unsubscribe instructions or contacting us directly.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies on our website to improve your user experience, analyze website traffic, and enhance the services we provide. You can control your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with the new revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:
Your Center Polyclinic
Email: helpdesk@yourcenter.ae
Phone: +971 436 57 000
Whatsapp: +971 565 088 200
Address: Afnan -3, Shop No-4, Me'Aisam First, Midtown, Production City, Dubai-United Arab Emirates
Thank you for choosing Your Center Polyclinic. We are dedicated to providing you with excellent healthcare while protecting your privacy and personal information.